Frances FreiEvery podcast appearance, updated as new ones drop

Frances Frei: Move Fast & Fix Things Frances Frei is a professor at Harvard Business School. Her research investigates how leaders create the context for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. In 2017, Frances served as Uber’s first senior vice president of leadership and strategy to help the company navigate its very public crisis in leadership and culture. Her partner Anne Morriss and her are the authors of Uncommon Service and The Unapologetic Leader’s Guide to Empowering Everyone Around You. They are also hosts of Fixable, a leadership advice podcast from the TED Audio Collective, and they are recognized by Thinkers50 as among the world’s most influential business thinkers. Their newest book is Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems. A lot of us assume that going fast is reckless. There are certainly times when that’s the case, but it’s also true that leaders going too slow at the wrong time can make things worse. In this conversation, Frances and I discuss how to do a better job of moving quickly when it’s time to address the toughest problems. Key Points Many of us believe that going fast is reckless and going slow is righteous. While there are times that is true, there are many examples where it’s not. The fastest way to speed up your company is to empower more people to make more decisions. Dare to be bad at something. Deciding what not to address allows you to go faster at what you’re best at. Two key elements of completing work are work-in-progress and cycle time. Most leaders address cycle time first and miss the more substantial work-in-progress opportunities. Create a way to fast-track projects that become important and build this into the culture of the organization. Resources Mentioned Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frances Frei and Anne Morriss Interview Notes Download my interview notes in PDF format (free membership required). Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

How do you fix what’s not working without losing trust in the process? On this episode of The Radical Candor Podcast , Kim and Amy talk with beloved Harvard Business professor Frances Frei and her wife, CEO and bestselling author Anne Morriss , about why speed and care aren’t opposites — and how the right sequence of actions can help you go faster and strengthen relationships along the way. Anne and Frances break down the five-day framework behind their book Move Fast and Fix Things , share real stories from coaching leaders and teams, and explain why so many of us misdiagnose the problems we’re trying to solve. They also walk through their “trust triangle” — authenticity, logic, and empathy — and reveal how understanding your own “wobbles” can help you communicate more clearly, lead with confidence, and create momentum without leaving people behind. Get all of the show notes at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠RadicalCandor.com/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ . Episode Links: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Transcript ⁠ Get a Copy of "Move Fast and Fix Things" Learn more about Anne & Frances Listen to the Fixable podcast Connect: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bluesky⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Chapters: (00:00) Introduction (01:49) The Why & Origins of Move Fast and Fix Things Frances and Anne explain how speed and care can work together. (05:03) Monday: Start by Diagnosing the Right Problem Why so many leaders fix the wrong thing—and how to avoid it. (07:38) The Velvet Coffin The Dangers of moving too slowly (12:55) How to Solve the Right Problem Approaches to use to get to the true problem (15:49) Coaching Effectively A real world story of getting to & solving the correct problem. (19:09) The Trust Triangle: Logic, Empathy, Authenticity How trust wobbles show up and what to do about them. (30:55) Wednesday, Thursday, Friday The remaining steps in the framework (32:09) Dealing with Bosses How to speak truth to power using the trust triangle and scripts (38:30) Scooby Snacks Examples of positive feedback (42:44) Conclusion Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us Fan Mail In this engaging conversation, Frances Frei shares her unique journey as a thought leader in business, discussing her experiences with rejection, the importance of trust, and evolving leadership. She emphasizes the need for equal access to meritocracy and the role of bias in decision-making. Who has vanilla or chocolate ice cream on their grocery list? The discussion also touches on the significance of collaboration in relationships, the fixable mindset in business, and the necessity of being customer-centric in today's rapidly changing environment. Note: Both Herb and Frances get frustrated at grocery store self-checkouts. The machines are to slow! Takeaways *Trust is foundational in both business and personal relationships. *Frances Frei's upbringing as the youngest of six shaped her perspective on expectations. *Rejection can be a stepping stone to success; embrace the 'no' as a 'not now'. *Bias often leads to unearned preferences; we must check our biases. *Leadership must evolve to ensure equal access to meritocracy. *Collaboration enhances both personal and professional relationships. *Everything is fixable if the desire for help exists. *Identifying what to say no to is crucial for business success. *Customer-centric strategies lead to better business outcomes. *Navigating change requires flexibility and a willingness to adapt.

Frances Frei, a distinguished professor at Harvard Business School, graces our podcast to unravel the secrets behind building trust in education. Her insights into the trust triangle—comprising authenticity, logic, and empathy—can transform how educators connect with students. Embrace the opportunity to learn how to enhance your teaching style, boost student engagement, and tackle those "wobbles" when trust falters. Frances shares her guidance on diagnosing and mending trust breaks to strengthen teacher-student relationships, ensuring that educators can maintain a nurturing and effective learning environment. Watch Frances' Ted Talk: bit.ly/2rn9Yz0 Listen to Fixable: apple.co/4fteKSs Read Curriculum Associates' blog: CurriculumAssociates.com/blog Follow us on Twitter: @CurriculumAssoc Follow us on Instagram: @MyiReady Have feedback, questions, or want to be a guest? Email ExtraordinaryEducators@cainc.com to connect with us!

“Anything is fixable,” say Frances Frei and Anne Morriss . As cohosts of the Fixable podcast, they’re typically the ones doing the fixing, but on this special episode, they turn to Matt Abrahams for tips on what to do when communication breaks down. Both Frei and her wife Morriss are public speakers; the former, a professor at Harvard Business School, the latter, a CEO and best-selling author. As they discuss with Matt Abrahams, perfectionism and self-doubt can often creep in, both during preparation before speaking and after the fact. According to Matt, effective communication is about “connection, not perfection.” Instead of putting pressure on ourselves to “get it right,” Matt encourages us to shift our focus from ourselves to those we’re speaking to. “Whenever you're communicating, you're in service of the audience you're communicating to,” he says. “It's not about you, it's about them and what you can do for them.” In this podcast episode, Frei, Morriss, and Matt explore frameworks and strategies for speaking more spontaneously, building confidence, managing anxiety, and course-correcting when communication goes awry. Episode Reference Links: Fixable Podcast Anne Morriss Frances Frei Connect: Premium Signup >>>> Think Fast Talk Smart Premium Email Questions & Feedback >>> hello@fastersmarter.io Episode Transcripts >>> Think Fast Talk Smart Website Newsletter Signup + English Language Learning >>> FasterSmarter.io Think Fast Talk Smart >>> LinkedIn , Instagram , YouTube Matt Abrahams >>> LinkedIn ******** Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.com <a

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. A global thought leader on leadership and strategy, Frances is widely recognized for her breakthrough scholarship and high-impact teaching. Frances holds a Ph.D. in Operations and Information Management from the Wharton School at the University of Pennsylvania. She has been recognized by Thinkers50 as among the world’s most influential business thinkers. In this episode our host William Corless and our guest discuss an array of topics from her book Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frances Frei and her coauthor, Anne Morriss. These topics include organizational change management initiative, why organiztion efforts fail, quadrants for a succesful organisation, solving the right problems, signs organisations are stalling, issues that erode trust in the organisation, people pleasing in the board room, fast tracking projects and more. For more info about Frances please visit: https://www.linkedin.com/in/francesfrei https://www.linkedin.com/in/anne-morriss

The problem with the business mindset of “move fast and break things” is that what often gets broken is people. But how can companies take care of their employees without sacrificing accelerated growth? Frances Frei is a professor of technology and operations management at Harvard Business School. She’s spent decades researching operational design and leadership and has co-authored numerous books like, Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems and Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You . She and Greg discuss the importance of fostering a culture of curiosity, why moving fast and breaking things is not worth it, and how inclusion can be an organizational superpower. *unSILOed Podcast is produced by University FM.* Episode Quotes: Can you do layoffs with dignity? 27:01: When Elon Musk famously bought Twitter, he did layoffs and maybe a caricature of how to do everything wrong. But on the same day, he did layoffs, Stripe did layoffs. And so we got the two. Like on the same day, you could see the transcript of what Elon said to his employees and what Stripe said to their employees. So now Stripe didn't anticipate the layoffs, but the guy took responsibility for it in a way that I think strengthened the organization. That's what I mean. Either anticipate it so you don't have to do it or take responsibility that you did it and you learn the lessons…[28:02]I'm not sure we code layoffs as the management failure as they mostly are. And so I treat it, and I'm not saying this with any extra judgment; just learn from it like we do everything else. Like, great, yeah, you went through a layoff, what went wrong, learn from it so that you can avoid it the next time. Curiosity is a cultural artifact 11:42 Curiosity is a cultural artifact; it's a cultural behavior. It's a cultural mindset, and when you have it, the symptoms are delightful to you because you're going to get curious about it. So many organizations have the "don't bring me a problem unless you bring me a solution," which is the opposite of curiosity. It's guaranteed not to have very much improvement. Inclusion as an operational superpower 41:22: Inclusion, to me, the reason I like it so much, is I know of no other thing that can get me achievement, sentiment boosts, and performance with no new people and no new technology. I find inclusion to be an operational superpower. No new people, no new technology, and business performance and employee engagement skyrocketed. Speed vs. sensibility 22:41: When people were writing code, and the code didn't influence individuals, I don't care if you got the code wrong and you wanted to move fast and fix things, and that somehow helps you do faster iterations of code. But when it's humans, personally, it's a worldview. I personally have a problem with it. That's the first thing. The second thing is it seduces you into thinking you are going faster, breaking things along the way, but when you factor in the collateral damage and the rework that you have to do, you're scarcely going faster; you just that somebody else had to pay for it later, and you got the advantage of it today. So, I think it's also misguided. Show Links: Recommended Resources: Little’s Law Travis Kalanick Karim R. Lakhani | unSILOed ServiceNow Valerius Maximus The No-Stats All-Star by Michael Lewis (New York

Matt reflects on all the advice we've heard this season and shares the top 10 takeaways that he’s applying to his own communication: Episode Reference Links: Jonah Berger: episode 80 Rachel Greenwald: episode 89 Dan Pink: episode 92 Vanessa Patrick: episode 95 Carmine Gallo: episode 103 Katy Milkman: episode 104 Kim Scott: episode 105 Francis Frei: episode 109 Patrick McGinnis: episode 113 Julian Treasure: episode 114 Connect: Premium Signup >>>> Think Fast Talk Smart Premium Email Questions & Feedback >>> hello@fastersmarter.io Episode Transcripts >>> Think Fast Talk Smart Website Newsletter Signup + English Language Learning >>> FasterSmarter.io Think Fast Talk Smart >>> LinkedIn , Instagram , YouTube Matt Abrahams >>> LinkedIn ******** Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman

Frances Frei: Move Fast & Fix Things Frances Frei is a professor at Harvard Business School. Her research investigates how leaders create the context for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. In 2017, Frances served as Uber’s first senior vice president of leadership and strategy to help the company navigate its very public crisis in leadership and culture. Her partner Anne Morriss and her are the authors of Uncommon Service and The Unapologetic Leader’s Guide to Empowering Everyone Around You. They are also hosts of Fixable, a leadership advice podcast from the TED Audio Collective, and they are recognized by Thinkers50 as among the world’s most influential business thinkers. Their newest book is Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems*. A lot of us assume that going fast is reckless. There are certainly times when that’s the case, but it’s also true that leaders going too slow at the wrong time can make things worse. In this conversation, Frances and I discuss how to do a better job of moving quickly when it’s time to address the toughest problems. Key Points Many of us believe that going fast is reckless and going slow is righteous. While there are times that is true, there are many examples where it’s not. The fastest way to speed up your company is to empower more people to make more decisions. Dare to be bad at something. Deciding what not to address allows you to go faster at what you’re best at. Two key elements of completing work are work-in-progress and cycle time. Most leaders address cycle time first and miss the more substantial work-in-progress opportunities. Create a way to fast-track projects that become important and build this into the culture of the organization. Resources Mentioned Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frances Frei and Anne Morriss Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Turn Followers Into Leaders, with David Marquet (episode 241) How to Solve the Toughest Problems, with Wendy Smith (episode 612) How to Approach a Reorg, with Claire Hughes Johnson (episode 621) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

In this conversation with Frances Frei, Professor of Technology and Operations Management at Harvard Business School, we ideas leaders can use to move fast, build trust, and accelerate excellence at work. Modern Mentor is hosted by Rachel Cooke. A transcript is available at Simplecast. Have a question for Modern Mentor? Email us at modernmentor@quickanddirtytips.com . Find Modern Mentor on Facebook , Twitter , and LinkedIn , or subscribe to the newsletter to get more tips to fuel your professional success. Modern Mentor is a part of Quick and Dirty Tips . Links: https://www.quickanddirtytips.com/ https://www.quickanddirtytips.com/modern-mentor-newsletter https://www.facebook.com/QDTModernMentor https://twitter.com/QDTModernMentor https://www.linkedin.com/company/modern-mentor-podcast/ https://www.leadabovenoise.com/ Modern Mentor is hosted by Rachel Cooke. A transcript is available at Simplecast. Have a question for Modern Mentor? Email us at modernmentor@quickanddirtytips.com . Find Modern Mentor on Facebook , Twitter , and LinkedIn , or subscribe to the newsletter to get more tips to fuel your professional success. Modern Mentor is a part of Quick and Dirty Tips . Links: https://www.quickanddirtytips.com/ https://www.linkedin.com/company/modern-mentor-podcast/ https://www.quickanddirtytips.com/modern-mentor-newsletter https://www.facebook.com/QDTModernMentor https://twitter.com/QDTModernMentor Hosted on Acast. See acast.com/privacy for more information.

You said it. But did they hear it? For Frances Frei , communication is about saying things simply enough for an audience to truly understand. As a professor of technology and operations management at Harvard Business School, Frei knows that shaping culture within organizations requires communicating in ways that influence how people think and act. The problem for many leaders, she says, is that when we “understand something deeply, we describe it in a complicated way. If you want broad influence and persuasion, we have to understand it really deeply. And then describe it in a simple and compelling enough way that others can take action.” In this episode of Think Fast, Talk Smart , Frei and host Matt Abrahams explore strategies for simpler communication, building and maintaining trust, and celebrating diverse perspectives within our teams. They also discuss takeaways from Frei's latest book, Move Fast and Fix Things: The Trusted Leaders' Guide to Solving Hard Problems . Connect: Premium Signup >>>> Think Fast Talk Smart Premium Email Questions & Feedback >>> hello@fastersmarter.io Episode Transcripts >>> Think Fast Talk Smart Website Newsletter Signup + English Language Learning >>> FasterSmarter.io Think Fast Talk Smart >>> LinkedIn , Instagram , YouTube Matt Abrahams >>> LinkedIn ******** Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.com Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

My guest today is Frances Frei, a Professor of Technology and Operations Management and the course lead for first-year diversity and inclusion studies at Harvard Business School. She has worked for Uber and been on the board of directors at WeWork. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations and culture. The topic is her co-authored book Move Fast and Fix Things: The Trusted Leader's Guide to Solving. In this episode of Trend Following Radio we discuss: Issues on leadership Impact of trust Concept of authenticity, logic, and empathy in building trust Ups and downs of various companies, including Uber and Facebook The role of inclusion in organizations and society Constructive conversations and exploring different perspectives Systematic approach to solving trust issues Jump in! --- I'm MICHAEL COVEL, the host of TREND FOLLOWING RADIO, and I'm proud to have delivered 10+ million podcast listens since 2012. Investments, economics, psychology, politics, decision-making, human behavior, entrepreneurship and trend following are all passionately explored and debated on my show. To start? I'd like to give you a great piece of advice you can use in your life and trading journey… cut your losses! You will find much more about that philosophy here: https://www.trendfollowing.com/trend/ You can watch a free video here: https://www.trendfollowing.com/video/ Can't get enough of this episode? You can choose from my thousand plus episodes here: https://www.trendfollowing.com/podcast My social media platforms: Twitter: @covel Facebook: @trendfollowing LinkedIn: @covel Instagram: @mikecovel Hope you enjoy my never-ending podcast conversation!

We’re often told not to take advice blindly, and this is especially true for productivity advice. The rise-and-grind schedule might work for a Lark, but it’s a recipe for a disaster if you’re a Night Owl. Sourcing ideas from people you admire is a great start, but you need to run your own experiments to figure out which ideas actually work for you. That is, unless your partner is a chronic experimenter! Frances Frei, a professor at Harvard Business School, doesn’t run experiments because she doesn’t need to. Her wife, Anne Morriss, runs them herself, and shares the best practices and ideas with Frances. As well as being Frances’ wife and most valuable productivity resource, Anne is a leadership couch and the Executive Founder of The Leadership Consortium. Frances and Anne share their favourite tools for staying focused, productive and present, including their yearly “visioning” process, their methods for building trust, and the best career advice they;ve ever received. Connect with Frances and Anne on LinkedIn *** Pre-order your copy of Time Wise at amantha.com Connect with me on the socials: Linkedin Twitter Instagram If you’re looking for more tips to improve the way you work, I write a fortnightly newsletter that contains three cool things I have discovered that help me work better, which range from interesting research findings through to gadgets I am loving. You can sign up for that at http://howiwork.co Visit https://www.amantha.com/podcast for full show notes from all episodes. Get in touch at amantha@inventium.com.au CREDITS Produced by Inventium Host: Amantha Imber Production Support from Deadset Studios Episode Producer: Liam Riordan Sound Engineer: Martin Imber See omnystudio.com/listener for privacy information.

Diversity and inclusion are more than just buzzwords. They are fundamental to an ever shifting societal landscape, with open discourse around these themes becoming increasingly more widespread in day to day life. How do we measure how diverse or inclusive a workforce is? And how do we ensure this data is transparent and self-evident? Diversity for diversity’s sake can be just an exercise in checking a box to fit a quota. It’s the inclusion of a wider pool of diverse talent that allows businesses to thrive, create, and innovate. In this episode of The Big Question, Detria Williamson asks Frances Frei, Harvard Business School Professor of Technology and Operations Management and Lauren Collins, Chief of Staff, office of the CEO, IDEO… how might we, as leaders, embark on a journey of diversity, inclusion, and transformation in a radically transparent and collaborative way?Frances and Lauren talk about how not only inclusivity of a more diverse workforce, but transparency on the methods used for integration and inclusion, can be achieved through design.

A new exceptional Episode in the Serie "Executive Exponential Leader" in the unique AI Chanel of Trust " Exponential Trust Times " by AI Exponential Thinker . Episode “Leadership in times of Exponential Technologies” – Book ‘Unleased The Unapologetic Leader's Guide to Empowering Everyone Around You’ An authentic conversation with our Prestigious Guests : Anne Morris , entrepreneur, Author, speaker and the executive founder of the Leadership Consortium , & Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School , Author, speaker and Advisor for great companies such as Google, Uber, Wework... This episode is hosted by : Dr. Lobna Karoui , Executive Digital Transformation Leader at Fortune 500 with two decades experience in harnessing the power of data and AI to build business growth for large organizations and millions of users across industries and sectors. As a Tech philanthropist , she is the president of AI Exponential thinker with a target to inspire and empower 1 Million young boys and girls, horizon 2025, about Trust Technologies and AI Opportunities. She is an international Speaker and interviewer recognized as an AI Expert by Forbes, Bloomberg and MIT. Follow us and subscribe AI Exponential Thinker , LinkedIn, Facebook and Instagram or via contact@aiexponentialthinker.com to interact with our Guests, meet great speakers and mentors from great companies such as Google, Amazon, Harvard, Nvidia

The Los Angeles Times describes Frances Frei as “the go-to woman for companies like Uber who are looking to improve their image.” Frances is a Harvard Business School (HBS) professor who is credited with making HBS more gender-inclusive. She also served recently as Uber’s first VP of Leadership and Strategy, brought in to turn around its toxic culture. Along with co-author Anne Morriss, she has written Unleashed: The Unapologetic Leaders Guide to Empowering Everyone Around You. She chats with Marcel Schwantes about her book and how to unleash the potential of those you lead by applying practical love.Marcel quotes Frances’ book: “Leadership is about empowering other people as a result of your presence and making sure that impact continues into your absence.” [5:46]Empowerment leadership can be represented by a target, the bullseye of which is trust. As a leader moves outward with each ring, they gain the skills to empower more and more people. The next ring is love: How can I set up one other person for success? Belonging is next: What can I do for a varied group? Influencing others is the next step, which entails combining strategy and culture to influence people even in your absence. [6:52]Frances recounts how she helped change the culture of Uber. [9:50]If your culture is broken, start with trust. [18:00]“The reason that people haven't been able to make much progress on trust is they kept trying to move to trust without understanding its very different but comprehensive component parts,” Frances explains. These components are authenticity, logic and empathy. She describes the role of each component in building a trustworthy culture. [18:40]Love is empowering people by setting high standards and revealing deep devotion to them. To bring out someone’s best, they have to feel your high standards as much as your devotion to them. Marcel comments that people often forget the leadership part of servant leadership: high standards and accountability are as important as caring. Both are necessary in a great leader. [23:20]Two practical ways to be more loving by setting high standards are: set better goals and celebrate wins. Two ways to show devotion are: proactively help, and fulfill people’s basic needs. [25:05]Marcel and Frances talk about how she helped make HBS more gender-inclusive. [28:39]“If there are demographic tendencies associated with who's thriving, your culture is broken,” Frances says. [30:54]“If you only give me an hour to diagnose whether the culture has a problem, I'm going to do two things. I'm going to listen to see if any of the cultural values are weaponized, and I'm going to look at the data to see if women and men are thriving at the same rates,” says Frances.Marcel asks, “One of the strategies that often fails in making a workplace more diverse and inclusive - especially for women looking to move up into the higher ranks - is the recruitment process. So what are some ways we can improve it to promote more diversity?” Frances responds with practical advice. [41:20]The most important thing to do for our employees during this pandemic, Frances says, is to enrich them by helping them develop. [46:48]Frances wants leaders to take away this point: if you notice something wrong, address it now. “Meaningful change only happens quickly,” she argues. “Meaningful change happens when the thing you want to change is your number one priority… So when you see something, address it; address it with all your might, close it, and move on to the next thing.” [51:06]Marcel walks listeners through the Leadership Performance Curve exercise from Frances’ book. [53:36]ResourcesFrances Frei on LinkedInTheLeadersGuide.comUnleashed: The Unapologetic Leaders Guide to Empowering Everyone Around You TED Talk: How to Build (and Rebuild) TrustMarcelShwantes.com Send Marcel a text message!

Youngme and Felix invite their friend and celebrated author, consultant, and Harvard Business School professor Frances Frei , to discuss the challenges of bringing true diversity and inclusion into the workplace. Recent picks, and recommended reading/websites: Scribble (a virtual collaborative whiteboard) The Man Who Sold His Skin (movie) Rad Power Bikes (electric bikes) You can visit our website at HarvardAfterHours.com . You can email your comments and ideas for future episodes to: harvardafterhours@gmail.com . You can follow Youngme, Mihir, Rebecca, and Rawi on Twitter at: @YoungmeMoon, @DesaiMihirA, @RebeccaReCap, and @RawiAbdelal. Hosted on Acast. See acast.com/privacy for more information.

In this episode, I talk with Frances Frei, who is a professor at the Harvard Business School and co-author of Unleashed. We talked about her expertise in fixing toxic workplace cultures. Mentioned in this episode: · Unleashed , by Frances Frei and Anne Morriss · Uber · Toni Morrison, “If you have some power, then your job is to empower somebody else.” · Harvard Business School · WeWork · Riot Games · Milgram experiments --- You can purchase your copy of The Art of Being Indispensable at Work from: · Amazon · Barnes & Noble · Indiebound For bulk orders, contact us at: mail@rainmakerthinking.com Follow Bruce on social media: · Twitter · LinkedIn · Facebook Learn more about RainmakerThinking at our website: rainmakerthinking.com

In this podcast Harvard professor Frances Frei tells us how leaders can unleash the best from their people with her winning formula.

Most of us would agree that a component of leadership is making other people better. Frances Frei believes that to have progress, we need to have trust. Frances is the co-author, with Anne Morris, of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You . She explains to Kevin that you need to be unapologetic because you can't wait for permission when action needs to happen. It's all about trust and empowerment. Their research shows that to bring out the best in one other person, you need to set high standards AND be committed to their success. Frances shares stories about companies where the most effective leaders use a combination of trust, love, and belonging to create success in their teams. This episode is brought to you by… Virtual LeaderCon , a virtual leadership conference coming September 14th-18th. You can sign up at https://virtualleadercon.com/ Additional Leadership Resources Book Recommendations: Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss Harry Potter and the Sorcerer's Stone: The Illustrated Edition by J.K. Rowling and Jim Kay Connect with Frances Frei: Website | LinkedIn Related Podcast Episodes: Leading with (Real) Vision with Jesse Lyn Stoner . Leading with Compassionate Accountability with Nate Regier . Answering the Culture Question with Eric Stutzman . Being the Leader You Want to Be with Amy Jen Su . Subscribe to the Podcast Don't miss an episode! Subscribe to this podcast through the options below. iTunes Stitcher TuneIn Soundcloud RSS Or your favorite podcast app. Join Our Facebook Group Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

Leadership is about empowering other people as a result of your presence while making sure that impact continues into your absence.“ This quote is at the core of ‚Unleashed‘, the new book by HBS Professor Frances Frei and Anne Morriss. Claudia Crummenerl and Christof Ziegler talk with Frances about how to lead inclusive teams, and how to make sure your teams can stay on track with your strategy and culture in your absence.

Leadership isn’t about you, says Frances Frei, co-author of Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You. Leadership, according to Frances, Professor of Technology and Operations Management at Harvard Business School, depends on how well you unleash the potential of other people. Frances has not only carried out extensive research investigating how leaders create the conditions for organisations and individuals to thrive. She also regularly advises senior executives (famously turning around the toxic culture at Uber), to implement large-scale change initiatives and organisational transformation. This involves addressing and embracing diversity and inclusion as a lever for significantly improving performance. In today’s challenging podcast episode, Frances discusses her new book and shares some fantastic takeaways about how to create a business that plays to the strengths of minorities. Because if you’re only hiring white men, you're only fishing in a pond with 25% of the available talent. The businesses that will be successful in the next 5 years will be the ones that actively bring on board the remaining 75% of talent that aren’t being fished. This is an incredibly insightful conversation packed full of great, actionable advice. We hope you enjoy it as much as we did. On today’s podcast: Leadership is about empowering others The pros and cons of recruitment legislation Why you can’t find the diverse employees you’re looking for Use an indignities list for your next hire Unconscious bias during recruiting and promotion The trust triangle Links: Frances Frei - TED talks Unleashed

How do we create the conditions for people and organizations to thrive? Frances Frei, Harvard Business School professor and co-author of Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You, talks with Laura about how we can harness the power of empathy and trust to make work a place where we move past inclusion to authentic belonging and “release the energy of possibility in others” in the process. Originally aired with Host Laura Zarrow on July 2, 2020 on Women@Work on SiriusXM's Business Radio Powered by The Wharton School, Channel 132. Hosted on Acast. See acast.com/privacy for more information.

The Los Angeles Times describes Frances Frei as “the go-to woman for companies like Uber who are looking to improve their image.” Frances is a Harvard Business School (HBS) professor who is credited with making HBS more gender-inclusive. She also served recently as Uber’s first VP of Leadership and Strategy, brought in to turn around its toxic culture. Along with co-author Anne Morriss, she has written Unleashed: The Unapologetic Leaders Guide to Empowering Everyone Around You. She chats with Marcel Schwantes about her book and how to unleash the potential of those you lead by applying practical love.Marcel quotes Frances’ book: “Leadership is about empowering other people as a result of your presence and making sure that impact continues into your absence.” [5:46]Empowerment leadership can be represented by a target, the bullseye of which is trust. As a leader moves outward with each ring, they gain the skills to empower more and more people. The next ring is love: How can I set up one other person for success? Belonging is next: What can I do for a varied group? Influencing others is the next step, which entails combining strategy and culture to influence people even in your absence. [6:52]Frances recounts how she helped change the culture of Uber. [9:50]If your culture is broken, start with trust. [18:00]“The reason that people haven't been able to make much progress on trust is they kept trying to move to trust without understanding its very different but comprehensive component parts,” Frances explains. These components are authenticity, logic and empathy. She describes the role of each component in building a trustworthy culture. [18:40]Love is empowering people by setting high standards and revealing deep devotion to them. To bring out someone’s best, they have to feel your high standards as much as your devotion to them. Marcel comments that people often forget the leadership part of servant leadership: high standards and accountability are as important as caring. Both are necessary in a great leader. [23:20]Two practical ways to be more loving by setting high standards are: set better goals and celebrate wins. Two ways to show devotion are: proactively help, and fulfill people’s basic needs. [25:05]Marcel and Frances talk about how she helped make HBS more gender-inclusive. [28:39]“If there are demographic tendencies associated with who's thriving, your culture is broken,” Frances says. [30:54]“If you only give me an hour to diagnose whether the culture has a problem, I'm going to do two things. I'm going to listen to see if any of the cultural values are weaponized, and I'm going to look at the data to see if women and men are thriving at the same rates,” says Frances.Marcel asks, “One of the strategies that often fails in making a workplace more diverse and inclusive - especially for women looking to move up into the higher ranks - is the recruitment process. So what are some ways we can improve it to promote more diversity?” Frances responds with practical advice. [41:20]The most important thing to do for our employees during this pandemic, Frances says, is to enrich them by helping them develop. [46:48]Frances wants leaders to take away this point: if you notice something wrong, address it now. “Meaningful change only happens quickly,” she argues. “Meaningful change happens when the thing you want to change is your number one priority… So when you see something, address it; address it with all your might, close it, and move on to the next thing.” [51:06]Marcel walks listeners through the Leadership Performance Curve exercise from Frances’ book. [53:36]ResourcesFrances Frei on LinkedInTheLeadersGuide.comUnleashed: The Unapologetic Leaders Guide to Empowering Everyone Around You TED Talk: How to Build (and Rebuild) TrustMarcelShwantes.com Send Marcel a text message!