David KarpEvery podcast appearance, updated as new ones drop

In this episode of Across The Funnel , Adil Saleh sits down with David Karp , SVP of Customer Success at Billtrust , to explore how customer success teams can use better customer context, structured data, and AI to operate across larger books of business. David explains why measurable customer value starts with understanding the specific problems of each segment, and why Billtrust keeps renewals within the customer success organization. He breaks down how structured customer data can tell teams whether an account is on or off track without forcing CSMs to piece together information across multiple systems. The conversation also covers customer education beyond product navigation, build-versus-buy decisions, AI's role alongside people, and why CS leaders need to make AI adoption a team capability rather than an individual exercise.

Has Customer Success lost sight of customer value? In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by David Karp, a seasoned post-sales leader, to explore whether Customer Success has drifted away from its original purpose. Customer Success was never meant to be a reactive support layer, a renewal defence team or a reporting function. It was meant to help customers achieve meaningful outcomes and create value they could recognise, measure and defend. We discuss what needs to change if CS is going to become more strategic, accountable and commercially relevant inside SaaS companies. We cover: Why Customer Success may have drifted from its original purpose How CS can refocus on customer impact and value Why empathy still matters, but cannot replace accountability How stronger internal alignment improves customer outcomes Why shared responsibility matters across Sales, CS, Product and leadership What post-sales teams need to do to become stronger growth partners This is a practical conversation for SaaS CEOs, CCOs, CROs and Customer Success leaders who want CS to create measurable customer value, not just manage customer relationships. Connect with David on LinkedIn:

How Disqo Sparked an AI Movement With a Company-Wide Hackathon When everyone was talking about AI but few knew where to start, Disqo took a bold step: they cleared two full days and ran a company-wide AI hackathon. The result? 70 people, 15 teams, and a wave of innovation that’s still driving value today. In this episode, David Karp, Chief Customer Officer at Disqo, shares the inside story of how they achieved this and how it transformed their culture. From creating starter ideas and cross-functional teams to sustaining momentum with office hours and grassroots initiatives, David lays out the exact playbook you can use to kickstart AI adoption in your own org. What you’ll learn: - How to design an AI hackathon that drives real business outcomes. - Why constraints and scoring criteria make or break innovation. - How to spark bottom-up energy with top-down support. - Ways to sustain momentum with AI office hours and team-led mini-hackathons. - Why AI adoption starts with leaders using the tools themselves. Check out the Key Takeaways & Transcripts: https://www.gainsight.com/presents/series/unchurned/ Where to Find David: LinkedIn - https://www.linkedin.com/in/davidalankarp/ Where to Find Josh: LinkedIn: https://www.linkedin.com/in/jschachter/ In this episode, we cover: 0:00 – Preview & Introduction 1:56 – Meet David Karp, CCO of Disqo 2:50 – Disqo’s AI Journey: Where It All Began 4:00 – Seeding Ideas: Building the Hackathon Foundation 7:09 – The Secret Sauce: Rules, Constraints & Incentives 11:40 – Behind the Scenes: Planning Hackathon Logistics 16:22 – Scoring, Evaluation & The Prize That Motivated Teams 19:19 – How Disqo Ran an Internal CS Hackathon 21:35 – Keeping Momentum Alive After the Event 23:28 – Outcomes: The Lasting Impact of the Hackathon 24:00 – Key Lessons for CS Leaders & SaaS Executives

Hey everyone! This week on Numbers and Narratives, we had an insightful conversation with David Karp, an experienced leader in customer success and post-sales operations. David shared valuable perspectives on building strong customer relationships, team management, and fostering a positive company culture. Key highlights from our chat with David include: The importance of understanding customers as people with their own goals and challenges Strategies for balancing workload and creating space for deeper customer connections The crucial interplay between customer success and product teams Building a culture of open feedback and psychological safety The challenges of leading teams in the current tech industry climate David emphasized the value of authenticity in customer interactions, the need for harmonious collaboration across departments, and the importance of recognizing team members for living out company values. He also shared a powerful analogy about life being like a roller coaster ride, highlighting the importance of supporting one another through challenges. This episode is packed with practical advice for customer success professionals, team leaders, and anyone interested in building stronger, more empathetic business relationships. Don't miss out on David's wealth of experience and insights! David Karp: https://www.linkedin.com/in/davidalankarp/ Disco: https://www.disqo.com

In this episode, we spoke with David Karp. David is a seasoned professional with over 30 years of expertise in customer success, market intelligence, retail, and consumer packaged goods (CPG). In his role as the Chief Customer Officer at DISQO, he spearheads and scales post-sales teams, ensuring the delivery of exceptional value through the Experience Suite product portfolio.

In this episode, host Nils Vinje interviews guest David Karp, the Chief Customer Officer at DISQO. They discuss the journey and transition from a VP role to the C-suite, the professional mindset and approach needed at the executive level, and the importance of fostering a constant learning attitude and authentic connections across all departments. David emphasizes the significance of being customer-oriented, nurturing one's curiosity, and maintaining a customer-centric lens as a Chief Customer Officer. Furthermore, he shares insights about his journey, personal anecdotes, and the valuable lesson of focusing on helping others succeed. Podcast highlights: 0:22 - David's Background 2:38 - Creating Value for Customers and the Business 5:54 - Power of Asking the Right Questions 8:46 - Transitioning from VP to CCO 12:56 - The Journey to Customer-Centric Leadership 19:28 - Working on the Business vs. In the Business 32:35 - David’s advice to himself Connect with David at https://www.linkedin.com/in/davidalankarp/ This episode is brought to you by the Leadership MBA. The Leadership MBA is a 12-week comprehensive program that will give you all the practical tools you need to become a true leader and the CEO of your career. The product of nearly 2 decades of leadership coaching Managers, Directors, and VPs at companies like Apple and Oracle, the Leadership MBA will show you exactly how to crack the leadership code through a proven step-by-step process. Click here to download the Leadership MBA Program Guide

Transparency is a buzzword but it’s still important. Great companies have figured out a way to be transparent but also be private. Transparency doesn’t mean telling everything but it does mean open and honestly. In this episode, David Karp talks about transparency and how great companies use this tool to be successful.

In this interview, David Karp takes us behind the scenes of what it takes to build a successful startup. We talk the about the importance of mentorship before he reveals how Tumblr grew quickly by targeting the right community.