Kirsten ThulbornEvery podcast appearance, updated as new ones drop

Intuit Group Design Manager Kirsten Thulborn returns for a second conversation with Alicia to walk through the latest QuickBooks features built specifically with accounting professionals in mind — from payee warnings and drag-and-drop attachments in the bank feed to inline sub-account creation in the chart of accounts. The episode also covers a pair of features coming soon: account locking for tighter client controls and a stoplight-style AI confidence indicator designed to help bookkeepers move through transactions faster. Kirsten also shares how ProAdvisors can submit feedback directly to her team to help shape what gets built next. Sponsors: Fishbowl - http://uqb.promo/fishbowl (00:00) - Welcome to The Unofficial QuickBooks Accountants Podcast (01:10) - Why Updates Matter (02:11) - Bank Feed Payee Warnings (03:48) - Hide Match Toggle (05:45) - Faster Attachments (06:45) - Reconnect Bank Accounts (08:50) - Client Collaboration Chat (11:00) - Chart Subaccounts Inline (12:49) - Coming Soon Account Locking (15:14) - AI Confidence Stoplight (18:06) - Intuit Intelligence For Accounting (19:33) - Send Feedback And Wrap Up Alicia’s Upcoming Classes 4/28/26: Converting from QBDT to QBO: http://royl.ws/QBDT2QBO?affiliate=5393907 5/12/26: QBO Ledger: http://royl.ws/ledger?affiliate=5393907 5/19/26: QBO Solopreneur: http://royl.ws/QuickBooks-SelfEmployed?affiliate=5393907 5/26/26: QBO Advanced: http://royl.ws/QBO-Advanced?affiliate=5393907 6/2/26: Intuit Enterprise Suite: http://royl.ws/intuit-enterprise-suite?affiliate=5393907 6/9/26: Intuit Accountant Suite: http://royl.ws/QBOA?affiliate=5393907 We want to hear from you! Send your questions and comments to us at unofficialquickbookspodcast@gmail.com . Join our LinkedIn community at https://www.linkedin.com/groups/14630719/ Visit our YouTube Channel at https://www.youtube.com/@UnofficialQuickQBOPodcast?sub_confirmation=1 Sign up to Earmark to earn free CPE for listening to this podcast https://www.earmark.app/onboarding

Alicia sits down with Kirsten Thulborn, Group Design Manager at Intuit, for a rare look at how QuickBooks' user interface actually gets built — from the research behind terminology changes like "post" replacing "add," to why some friction in the UI is intentional. Kirsten pulls back the curtain on how her team balances the needs of power users (accountants and bookkeepers) with small business owners who just want to send an invoice, and what she'd redesign from scratch if she could. Plus: why UI changes feel so disruptive, the technology adoption curve, and the story behind the QuickBooks feature you've probably never noticed. Sponsors Wurthy - https://uqb.promo/wurthy (00:00) - Meet Kirsten From Intuit (02:41) - Her Role And Products (03:38) - Career Path At QuickBooks (10:18) - Designing For Power Users (11:52) - Sharing New Features Better (16:22) - Where Feedback Goes (19:23) - Writing Great Feedback (22:25) - Balancing Beginners And Pros (24:51) - Business View War Story (27:08) - Designing Shared Interfaces (27:42) - Why We Say Post (29:56) - Testing UI Changes (34:12) - Why Updates Feel Emotional (37:25) - AI and Future Workflows (41:21) - AI Adoption Curve Explained (46:43) - Redesigning Setup Onboarding (50:00) - A Customer Delight Moment (51:42) - Closing Thanks and Signoff LINKS Alicia’s Upcoming Classes 4/28/26: Converting from QBDT to QBO: http://royl.ws/QBDT2QBO?affiliate=5393907 We want to hear from you! Send your questions and comments to us at unofficialquickbookspodcast@gmail.com . Join our LinkedIn community at https://www.linkedin.com/groups/14630719/ Visit our YouTube Channel at https://www.youtube.com/@UnofficialQuickQBOPodcast?sub_confirmation=1 Sign up to Earmark to earn free CPE for listening to this podcast https://www.earmark.app/onboarding